Synopsis of 2nd Diet Customer Service Skills Training and CertificationElearning
Theme: Customer Service is an attitude not a department
- Nigeria graduates/undergraduates desiring a career in Customer Service Administration.
- Person’s already in the customer service industry but without a professional Certification.
Training by: Air tel Customer Service team.
Organized: Jointly by EmployMe Nigeria and Event Plus Entertainment Concept Limited.
Scope of the training:
- In person customer service
- Telephony customer service
- Social media customer service delivery
- Electronic media customer service delivery
- Dealing with difficult customer
- Identifying types of displeased customer
- Managing complaints, timeline and resolution strategies
- All Service touch Points
Mode of training: Online and Offline
Online: Participant registered for the programme, will immediately receive login details to the online portal were all course materials, study guide will be available for read and study in preparatory to the offline class meet up. (View online portal here).
Offline: A classroom session centered on review of all modules as uploaded on the portal, practical demonstration of all customer service touch points, revision, training and certification exam will cover a three (3) day period. May 24-26 at Lagos, e-learning centre training school.
Over 16 companies including TSTV, Yudala, Shoprite, Heritage Bank, Sterling will recruit from participants at the program. Many e-commerce companies will also access participants with a view for internship, part or full time employment.
– Participants are entitled to FREE CV review and Career advisory services by the HR team of EmployMe Nigeria after the program.
– Whatsapp group with daily post on latest Customer Service and other related industry Job alerts in Nigeria.
Fee: N20, 000
To Participate: Pay online via-> http://bit.ly/2qmzJ2b
Bank Payment through
Chelsea Focus Int. Ltd
Access Bank PLC
Event plus Entertainment. Concept Ltd.
Eco bank PLC
After payment send payment details to,
You will get your slot confirmation and access to the online portal for study materials