Customer Service Skills: Training & Certification Oct 3 – Nov 15, 2019

Customer Service Skills: Training & Certification Oct 3 – Nov 15, 2019

css2The 2nd diet (and last for 2019) of the nationwide customer service skills training and certification with a view to recruitment jointly organized by EmployMe Nigeria and Customer Service Nigeria with certification by the West Africa Association of Customer Service Professionals [WAACSP] will hold from October 3rd through to November 15th 2019 across six (6) centres in five (5) cities of Nigeria namely; Lagos (Ikeja and Lekki), Ibadan, Abuja, Owerri and Port Harcourt.

The programme is a training of interested persons to enhance a career in the customer service industry, the program is a pre requisite to being a certified customer service professional under the auspices of the regional body WAACSP.

With customer experience being the next battle ground for businesses in terms of sales, revenue and market share, the demand for professional CS practitioners is steadily on the rise yet a dearth of certified professionals still subsist. As witnessed over previous editions, aside from enrolling staff and CX personnels in their establishment, organizations have found the CSS training as a good hunting ground for certified professionals, this edition expects marginal increase in these numbers.


October 3-5.
Bridge Water Academy.

October 10 -12.
HarryBaker Training institute Marwa Lekki.

October 17-19.
Primacy Edge Hub, Bodija Ibadan.

October 24-26.
IBI center, Discovery Mall Adetokunboh Ademola Crescent Wuse 2.

Port Harcourt
Oct 31 – Nov 2.
Teadro Training Centre, Stadium Road Port Harcourt.

Nov 7-9.
Rebuild IMO centre, Ikenegbu.


  • Job seekers who wish to take up career in customer relationship management, office administration and as call centre agents, telemarketers etc.
  • Employed personnel in Administration, customer care, front office, call centre and telemarketing agents who wish to update and acquire latest customer service skills.
  • Companies looking to update and enlist their staff in the above listed field for refresher studies and understanding of latest service skills in customer/ client management.
  • Students who seek a career path and understanding of customer service and it skill requirement.


  • Participants will learn customer service skills to help improve performance.
  • Participants will be updated on latest software, application and tech platforms in customer service.
  • Participants will learn updated version and standards in E – Customer care, Telephony Customer Care, and Social Media Customer Care etiquette.

What will the training cover?

The training will cover all scopes of customer service delivery:

  • Online customer service.
  • Offline customer service.
  • Customer management skills.
  • Complaint management skills.
  • Practical management skills.
  • Practical demonstration | real case scenarios.
  • And more.

Companies can register staff to attend as this is an avenue to improve and stay up to date on new skills in the industry.


Program fee: N25,000
Fee covers – Access to the online school portal, modules, workbook, 3 days of the training, tea breaks, certification assessment materials, results and certificate.


Online Payment (Instant receipt)

Click HERE to make payment: N25,000

Click HERE to Book a slot : N12,500 (Make part payment for the program and pay the balance on the first day)

Via Bank deposit or transfer (Delayed Receipt):

Account Name: Employme E-learning

Diamond Bank – 0106070151

GTbank – 043 444 2453

Once payment is made, you will receive your payment e-receipt and program booking form via your registered email.

If you paid Via Bank deposit or Transfer, kindly send payment details for confirmation and seat reservation to and whatsapp: 0708 555 6666 in the format below:

Phone Number
Amount Paid
Date Paid
Package Paid For

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