Customer Service Skills Training 2020 : 2nd Diet


The 2nd diet 2020 Customer Service skills training and certification program will take place in Nigeria from October 22-24, 2020. The training as was with the 1st diet will hold 100% ONLINE via The EmployMe e-school Learning Management System (LMS) and Zoom platform.

The bi-annual certification program is a professional training and certification curriculum of the West Africa Association of Customer Service professionals [WAACSP] for prospective customer service practitioners in the West Africa sub region.

On the heels of a highly successful 1st diet exercise which was the first professional certification program to hold online in West Africa, EmployMe E-Learning, one of Nigeria’s leading online school system will yet again put out a tech driven learning, evaluation and assessment system for the program. Having been rated 4 Star by WAACSP for the last diet and with a resounding commendation by participants in diet 1 (Read feedback from diet 1 graduates)

We are poised to deliver excellent certification process.

The program, this diet will involve:

1- pre program test.

2- two weeks online module accessibility pre – program.

3- in class exercises, role plays, breakout sessions.

4- after class test with result populated immediately and added on continuous assessment for certification.

5- on boarding interactive WhatsApp group platform for mentoring by facilitators, networking with co-participants , jobAlerts and related industry news pre and post program.

Start a career in HR with the basic Human Resource Management Training (bHRM) this month

– Customer Relationship management tools training online complaint resolution training with case scenarios and input methodology

Successful participants from this diet will form the last batch of cohorts to be inducted in January 2021 by WAACSP.


Sept 7 – registration portal opens.

Oct 2 – School portal opens, participants have access to modules and reading materials.

Oct 16 – Registration closes.

Oct 17 – onboarding, introduction to training

Oct 22 – training starts

This session promises to be yet another memorable certification process for participants.


Program Fee:

N18,000 (Including WAACSP certification fee).


EmployMe E-Learning Online school Portal, Zoom

Last session was two streams and both streams was over subscribed, due to WAACSP restriction, this session is ONLY ONE STREAM so spaces are limited and participation is on a first register basis.

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