Get your customer service professional certification at the 1st diet 2022 ECOWAS-WAACSP certified customer service professionals [CCSP] programadmin
Get your customer service professional certification at the 1st diet 2022 ECOWAS-WAACSP certified customer service professionals [CCSP] program
The West Africa Association of Customer Service Professionals [WAACSP] , the body saddled with training, certifying, listing and profiling of service professionals in the ECOWAS region, has announced dates for the 1st diet professional certification program in customer service leading to being recognized and accredited as Certified Customer Service Professional (CCSP) duly certified to practice same within the region and globally.
The basic certification course is for new entrants who desire to start a career in customer service and or already practicing service personnels without a CS accredited certification and as so certified a service professional. The dates for the 1st diet will hold in the customary two batches; June 16-18 and June 23-25, 2022
The program details are:
May 1st, 2022 – Registration and school portal opens.
June 12th, 2022 – Registration and portal closes.
Once registered and paid the program fee, participant gets login access to the school portal, which enables the participant to:
1 – Take the pre program test.
2 – Upon completing the pre test, will access the study materials and download all modules 1-5 of the program and start studying for the class sessions.
June 16-18 and
June 23-25, 2022
June 16-18 – 1st batch students classes holds.
June 19-20 – Certification assessment.
June 23-25 – batch 2 students classes holds.
June 25-27 – batch 2 certification assessment.
From July 4th – Results and certification status
July 8th-17th – Resit exams
July 30 – Certificate issued by WAACSP to certified participants
All sequence of the program; classes, role play, practical training and examination will hold online via the EmployMe learning management system (LMS) portal and Zoom class room.
The Basic certification in customer service program introduces participant to basic CS methodology, processes and procedures including Introduction to customer service, service touch points, identifying and dealing with different customer types, CS points of engagements and practical training in customer relationship management (CRM) tools. The WAACSP education curriculum is globally recognized and updated in tune to the basic requirement in customer service practices worldwide.
As official training affiliates and partner to the WAACSP, EmployMe Nigeria and Customer Service Nigeria have remained top spot on WAACSP performance rating as it recorded the most improved, best overall performance, highest enrollment to WAACSP with professional facilitators. The partnership have the highest number of pass rate and employment rates post certification.
BenefitS of the certification:
Upon successful completion of the program, you:
– obtain the basic certification in customer service certificate by WAACSP
– get recognized as a certified customer certified professional [CCSP].
– immediately increase your job chances by 50% with this certificate.
– improve your prospect of joining the WAACSP network and get listed for engagement across the region and beyond.
– get globally recognized and can obtain entry level CS and allied jobs predominantly across Africa and acceptable in Australia, New Zealand and Europe.
– Get access to apply for other higher certification programs in Waacsp and other international customer service training institutes
Program fee is $50 (N26,000)
Fee covers access to school portal, study materials and certificate.
Online Payment: To pay online via your ATM card click HERE
Offline Payment: Direct bank transfer to:
After offline payment upload your payment slip/transaction alert on this PORTAL
You will then receive your e-receipt and login details to access your school portal and start the pre test and access to study materials.
Registration closes June 12th 2022.
For further details:
After the certification, there’s a whatsapp platform for successful participants where latest customer service and allied jobs, industry trends/news and mentorship are available post program for members of the platform to access and grow in the industry.
Early Bird offer!!
Take advantage of the
EARLY BIRD/ EASTER/RAMADAN offer
Get a 20% discount if you pay TODAY for the program.
Pay N20,800 instead of N26,000
Click HERE to take the promo offer, you can also use any of the aforementioned payment modes for this offer.
Offer valid til April 30, 2022.
INSTALLMENT PAYMENT AVAILABLE:
Pay now to secure your seat for the program (there are always limited slots due to it being an online program).
You can pay 50% of the program fee now and complete the payment before the end of Day 2 of the classes.
Take advantage of this offer or the early bird promo to get your seat for the program.